Terms of Service

Acceptance of Terms

By accessing or using PrimoRoute, and by creating an account or purchasing a subscription, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you may not use our services.

About PrimoRoute

PrimoRoute is a route-planning and delivery software service operated by PRIMO-TECHNOLOGIES FZ-LLC. These Terms govern your access to and use of the platform.

Use of Services

You may use PrimoRoute only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the platform for illegal or unauthorized activities.
• Interfere with the operation of the services or servers.
• Attempt to gain unauthorized access to our systems or other users' accounts.

Account Registration

Some features require an account. You are responsible for maintaining the confidentiality of your account information and for all activity under your account. You must provide accurate information and keep it up to date.

Subscription, Billing and Renewal

PrimoRoute offers paid subscription plans. By purchasing a subscription, you agree to the pricing and billing terms displayed at the time of purchase.

Subscriptions renew automatically at the end of each billing period unless the customer cancels the automatic renewal before the next renewal date. The renewal date is displayed in the customer's account, and before completing a subscription purchase, customers are informed that the subscription renews automatically.

Customers may cancel the automatic renewal at any time through their account settings. Cancellation prevents future renewals only and does not terminate the current subscription immediately.

After cancellation, the customer will continue to have full access to PrimoRoute until the end of the already paid subscription period. After that date, access to the platform will automatically end unless a new subscription is purchased.

Free Trial

PrimoRoute offers a free 5-day trial for new customers. At the end of the trial period, the customer may choose to purchase a subscription. If no subscription is purchased, the platform's features stop working and PrimoRoute can no longer be used until an active subscription is purchased.

The free trial is intended for evaluation purposes only. PrimoRoute reserves the right to refuse, limit, or terminate trials that are abused or obtained through fraudulent methods.

Cancellation

Customers may cancel the automatic renewal of their subscription at any time through their account settings. Cancellation only stops future automatic renewals. It does not entitle the customer to a refund and does not affect access to the platform during the already paid subscription period.

Refund Policy

All subscription payments are final. Because PrimoRoute provides immediate access to its software and digital services after purchase, subscription fees are generally non-refundable.

Refunds will not be provided for, including but not limited to:

• Cancellation during an active subscription period.
• Partial subscription periods.
• Unused subscription time.
• Failure to use the platform after purchasing a subscription. PrimoRoute provides customer support and assistance to help customers successfully use the platform.
• Customer dissatisfaction after using the service, unless otherwise required by applicable law.

If a billing error has occurred or a payment was processed incorrectly by PrimoRoute, customers should contact our support team at support@primoroute.com. Legitimate billing errors will be investigated and corrected where appropriate.

Nothing in this Refund Policy limits any mandatory consumer rights under applicable law.

Intellectual Property

Content, logos, software, and materials on PrimoRoute are owned by PRIMO-TECHNOLOGIES FZ-LLC or its licensors. You may not reproduce, distribute, or create derivative works without explicit permission.

User Content

You may upload orders, addresses, and other data. You retain ownership of your data, but you grant PrimoRoute permission to use, store, and process it to provide the services. You are responsible for ensuring you have the right to share any data you upload.

Limitation of Liability

PrimoRoute is provided "as is" without warranties. We are not liable for indirect or consequential damages arising from use of the platform. Route recommendations may not always reflect real-world conditions.

Termination

We may suspend or terminate access if you violate these Terms or misuse the platform. You may terminate your account at any time, subject to outstanding obligations. Ending your account does not entitle you to a refund of any already paid subscription period.

Governing Law

These Terms are governed by the laws applicable to PRIMO-TECHNOLOGIES FZ-LLC, registered in Ras Al Khaimah, United Arab Emirates. Any disputes shall be resolved in the competent courts of Ras Al Khaimah, UAE.

Changes to Terms

We may update these Terms from time to time. Updates will be posted with a revised effective date. Continued use of the platform constitutes acceptance of the updated Terms.

Contact

For questions regarding these Terms of Service, please contact our support team at support@primoroute.com.